Terms and Conditions

These conditions determine the procedure for ordering, payment, delivery, and reclamation of products
offered on this site. Luminary-lab.com Website may be used for your private use without any fees for
use, and according to the following terms and conditions.
The seller is Luminary lab d.o.o., and the buyer is a visitor to this site who fills in an electronic order, sends it to
the seller and makes payment by credit card.

ORDERING
The customer orders the product or products via the electronic order form.
A customer is considered to be any person who electronically orders at least one product, fills in the required
information and sends the order.
All prices are expressed in Bosnian national currency, Bosnian Marks (KM).
Goods are ordered electronically, by clicking on a specific product and storing it in the cart.
The goods are considered ordered at the moment when the buyer chooses and confirms the method of
payment.

PAYMENT
Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa. The payment is processed through the Monri Secure Payment system.

DELIVERY
No physical delivery is provided, as Luminary lab d.o.o. do not sell a physical product but rather a digital service offered in the form of consultations.
Immediately after the payment, direct contact with the customer is established to carry out the service.

COMPLAINTS
The seller is obliged to deliver a service that is technically correct and corresponds to the product description
listed on www.luminary-lab.com. Any complaint can be sent to info@luminary-lab.com.
Any form of refund is not expected.

COPYRIGHT PROTECTION
All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The
publisher is Luminary Lab d.o.o. The buyer is obligated not to unauthorisedly reproduce, perform, use for
broadcasting purposes, and sell the seller’s products or any part of these products.

GENERAL
Luminary lab d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the
use of luminary-lab.com pages. The buyer is responsible for the accuracy and completeness of the data entered
during the purchase.
The services provided by luminary-lab.com Internet store do not include the costs you incur using computer
equipment and services to access our site. Luminary lab d.o.o. is not responsible for telephone costs, Internet
traffic or any other costs that may be incurred.
Although the Luminary Lab d.o.o. strives to provide the best possible offer of services, Luminary Lab d.o.o. cannot
guarantee that the services on luminary-lab.com will meet your needs, nor can it guarantee that the service will be
error-free. If an error occurs, please report it to our Contact Centre or e-mail info@luminary-lab.com in order to
eliminate it as soon as possible.

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